Systems: so not everything depends on you
A business that only works when you’re there isn’t a business: it’s a job. Systems are fixed ways of doing things that anyone can follow.
What to systematise first
- What you do every day or week: answering messages, quotes, opening and closing, posting on social media.
- Write it like a recipe: step 1, step 2, step 3. With screenshots or videos if needed.
- Templates: answers to common questions, quotes, contracts, posts.
Automate the repetitive
- Online bookings with automatic reminders.
- Saved quick replies in WhatsApp Business.
- Invoicing with software, not by hand.
- Scheduling the week’s posts.
1Do it yourselfAnd note how.
2Write itStep by step.
3Improve itRemove what’s unnecessary.
4Delegate itSomeone else follows it.
Every hour you gain with systems is an hour for what brings the most money: selling, improving the offer and looking after customers.